The Genesee Grande Hotel & Suites is a luxurious hotel located in downtown Syracuse, New York. With its classic design and modern amenities, the Genesee Grande offers guests an unforgettable experience from the moment they arrive. Whether you’re looking for a romantic getaway or a relaxing staycation, this hotel has everything you need to make your trip memorable.

From cozy guest rooms to exquisite suites, there’s something special for everyone at the Genesee Grande. Every room features original artwork, plush bedding and free WiFi access so that you can stay connected while away from home. Plus, if you choose one of the larger suites with multiple bedrooms, you’ll have plenty of space to spread out and relax during your stay.

With on-site dining options and convenient location near shopping centers and attractions like Destiny USA Mall and Armory Square, the Genesee Grande Hotel & Suites is sure to provide all of the comforts of home along with some extra luxuries thrown in as well!


The Genesee Grande Hotel and Suites is located in downtown Syracuse, New York. It’s just minutes away from the Carrier Dome, Destiny USA Mall, local restaurants, and other attractions. The hotel features a complimentary shuttle service to many of these places for convenient access. Guests at the Genesee Grande will enjoy modern amenities such as flat screen TVs, plush beds with premium linens, marble bathrooms, and more.

The hotel also offers an array of services to make your stay comfortable and stress-free. There’s free Wi-Fi throughout the property so you can stay connected while traveling; 24/7 business center help if needed; onsite laundry facilities for those who need it; plus a fitness center with state-of-the-art exercise equipment. If you’re looking for something special during your stay, there are plenty of packages available that include spa treatments or dinner reservations at nearby eateries.

Whether you’re visiting Syracuse for business or pleasure, the Genesee Grande is sure to provide all the comforts and convenience you desire. With its prime location and great amenities combined with friendly customer service staff ready to assist whenever needed makes this hotel one of the best choices in town!


The Genesee Grande Hotel and Suites offers luxurious accommodations for travelers of any kind. Our spacious suites feature all the amenities one could need while away from home, including plush bedding and modern decor. Whether you’re here on business or pleasure, our rooms will provide you with the comfort and convenience to make your stay enjoyable.

Here are some features that make us stand out:

  1. Complimentary Wi-Fi
  2. Room service options
  3. In-room coffee makers

All of our rooms come equipped with flat screen TVs so you can watch your favorite shows in style. Take advantage of our concierge services to help plan a day full of activities and explore everything Rochester has to offer! We also have an indoor pool perfect for those hot summer days as well as a fitness center if you’re looking to keep up with your workouts during your stay.

No matter what brings you to our hotel, we guarantee that you’ll be satisfied with the customer service and comfortable surroundings we provide. So don’t wait – book a room at the Genesee Grande Hotel & Suites today!


The Genesee Grande Hotel and Suites boasts a wide range of amenities to meet the needs of all guests. From complimentary Wi-Fi access throughout the entire hotel, to luxurious spa services onsite, there’s something for everyone here. The fitness center is state-of-the-art with its modern equipment and incredible views overlooking downtown Syracuse. Guests can also take advantage of free parking that is conveniently located nearby.

For business travelers, the hotel offers 3 meeting rooms as well as an executive boardroom for corporate events or special occasions. Additional audio/visual equipment rental is available upon request from our experienced staff members. Our concierge service will provide 24 hour assistance with dining advice or help in securing tickets to local attractions.

Guests at the Genesee Grande Hotel and Suites have their choice between two restaurants: Bravo Italian Kitchen & Bar which serves up classic Italian cuisine; or Meshu Restaurant, offering Asian fusion dishes made with fresh ingredients sourced locally whenever possible. Both offer exquisite views along with delicious food choices sure to satisfy any palate!

To top off your stay, be sure to visit our rooftop bar – Skye Lounge – where you can enjoy spectacular panoramic views while sipping on signature cocktails and noshing on small plates of appetizers. It’s the perfect end (or beginning) to your time here at Genesee Grande Hotel and Suites!

Dining Options

At the Genesee Grande Hotel and Suites, guests have plenty of dining options to choose from. With three on-site restaurants, there’s something for everyone.
The first is a casual eatery that serves breakfast, lunch, and dinner. Guests can enjoy American classics like burgers or sandwiches with one of their many craft beer selections. The menu also features daily specials such as fish tacos and grilled chicken caesar salad wraps. For dessert, they offer ice cream sundaes in flavors like cookies n’ cream and peanut butter fudge brownie.
The second restaurant specializes in Italian cuisine. Their menu includes pizza with creative toppings like brie cheese and roasted peppers as well as classic favorites like lasagna and spaghetti carbonara. They also serve draft beers and wines by the glass or bottle to pair perfectly with each dish.
Finally, the hotel has an upscale steakhouse serving premium cuts of beef cooked to order alongside fresh vegetables and potatoes prepared just how you like them. To finish off your meal, try one of their signature desserts including chocolate lava cake or New York style cheesecake topped with fruit coulis sauce.
No matter what type of food you’re craving, the Genesee Grande Hotel & Suites has it all! From traditional American fare to sophisticated Italian fare and even prime steaks – you’ll be sure to find something delicious here!

Room Service

At the Genesee Grande Hotel and Suites, we offer room service for those who prefer to dine in the comfort of their own room. Our professional staff is available 24 hours a day to serve you with anything from light snacks to three-course meals.

We understand that sometimes you don’t want to leave your hotel room during your stay but still need nourishment. We can provide whatever you’re craving at any time of day! All dishes are freshly prepared by our experienced chefs and delivered right to your door within minutes.

Our room service menu offers something for everyone’s taste buds, including classic favorites like burgers and fries as well as more traditional cuisine such as steak or fish tacos. And if you have special dietary needs, just let us know – we’ll do our best to accommodate them!

No matter what kind of food experience you’re looking for, we guarantee it will be an enjoyable one when you order from us. From fast delivery times to delicious flavors, there won’t be anything left wanting after ordering Room Service from the Genessee Grande Hotel & Suites.

Family-Friendly Features

The Genesee Grande Hotel and Suites is the perfect place for families to spend time together. In addition to room service, they offer plenty of family-friendly features that make your stay enjoyable and stress-free. From their kid’s camp activities to in-room amenities specifically tailored for kids, the Genesee Grande has something for everyone.

One of the most popular features at the Genesee Grande are the summer camps designed just for kids! They provide supervised, age-appropriate activities like arts and crafts, music lessons, sports classes, and more – all guaranteed to keep your little ones entertained throughout their stay. The staff also makes sure that safety protocols are always followed so parents can relax and enjoy themselves too!

If you’re looking for a fun night out with dinner included, then check out Genesee Grand’s family restaurant. They serve up delicious dishes made from fresh ingredients right onsite – plus there’s special menus available for children of all ages. Plus, each meal comes with free ice cream afterwards as a sweet treat!

All rooms come equipped with flat screen TV’s featuring kid friendly channels – so no need to worry about finding appropriate entertainment while indoors. Cribs and extra beds are also provided upon request if needed, making it easy to accommodate larger families without feeling cramped or uncomfortable during your stay. With these great family-friendly features offered by Genesee Grande Hotel & Suites, you’ll be sure to have an unforgettable vacation experience with your loved ones this season!

Special Events And Weddings

The Genesee Grande Hotel and Suites is the perfect setting for any special event or wedding. We provide a luxurious backdrop to make your occasion unforgettable. Our experienced staff will work closely with you to customize your event, from our delectable catering options to our state-of-the-art audiovisual equipment.

We have an array of venues available so that you can choose the best space for your celebration. Our ballroom is spacious enough to host up to 500 guests in elegant style. For more intimate affairs, we offer smaller rooms featuring sophisticated décor and modern amenities. All of these spaces come complete with professional lighting and sound systems as well as wireless internet access.

Our attentive service team will ensure that all your needs are taken care of during your special day – from set up and clean up to wine pairings and gourmet menu selections. Of course, no event would be complete without delicious food! Our talented chefs specialize in creating original menus featuring fresh ingredients sourced locally whenever possible.

No matter what type of event or wedding you’re planning – corporate gathering, birthday party, anniversary dinner, or otherwise – the Genesee Grande Hotel and Suites has everything necessary for a truly memorable experience. With its convenient location near downtown Syracuse and a variety of exceptional amenities at your disposal, this is the ideal destination for any special occasion.

Meeting Rooms And Business Services

At the Genesee Grande Hotel and Suites, we understand how important it is to have a place for meetings and business services. That’s why we offer meeting rooms that can accommodate up to 75 people with state of the art technology and décor. Whether you’re hosting an intimate boardroom-style gathering or a large seminar, our meeting spaces are perfect for any size event.

We also provide audio/visual equipment such as LCD projectors, screens, flipcharts, microphones, video conferencing capabilities, and more. Our experienced staff will ensure your event goes off without a hitch while providing friendly service throughout your stay.

In addition to meeting space, we offer several other business services including high speed internet access in all guestrooms and public areas, printing services, faxing facilities, secretarial assistance upon request. We also provide complimentary shuttle service from Syracuse Hancock International Airport (SYR) or Amtrak Station on Sycamore Street.

Our goal at the Genesee Grande Hotel and Suites is to make sure each client has everything they need for their next business event or conference. With modern amenities and quality customer service every step of the way – you can be assured that your time here will be enjoyable and productive.

Fitness Center And Spa

The Genesee Grande Hotel and Suites offers its guests a state-of-the-art fitness center and spa. Located on the hotel’s fourth floor, this modern facility is staffed by experienced professionals who are dedicated to providing superior service. Guests can choose from an array of equipment, including treadmills, ellipticals, weights, machines, and more. The center also provides personal training services for those looking to take their workout to the next level.

In addition to cardio and strength training options, the Fitness Center & Spa offers yoga classes designed to help guests relax both mentally and physically. These sessions provide a peaceful atmosphere that encourages mindfulness in order to help reduce stress throughout the day. Each class is tailored specifically to meet individual needs so that everyone feels comfortable during each session.

A massage room provides privacy while allowing individuals to receive personalized treatments such as deep tissue massage or Swedish relaxation therapy. A wide range of other bodywork services are also available at the spa including facials, reflexology treatments, aromatherapy wraps, and hot stone massages. In addition, saunas and steam rooms are available for extra relaxation after a long day of activities.

Whether you’re looking for weight loss tips or just want to unwind with a massage, the Genesee Grande Hotel & Suites’ Fitness Center & Spa has something for everyone. From advanced technology equipment to soothing spa therapies – it’s all here waiting for you!

Shopping And Attractions Nearby

For those looking to explore the local area, the Genesee Grande Hotel and Suites is a great choice due to its close proximity to plenty of shopping and attractions. For starters, there’s Destiny USA mall, located just two miles away from the hotel at 9090 Carousel Center Drive. This mall has something for everyone with over 250 stores, numerous restaurants, an IMAX theatre and even an indoor amusement park!

If you’re in the mood for some outdoor adventures, Onondaga Lake Park is another popular destination near the hotel. Here guests can take part in activities like fishing, biking or kayaking while enjoying beautiful views of Onondaga Lake. There are also many walking trails nearby that offer stunning vistas of downtown Syracuse as well as access to historic sites and monuments.

Those who love art will be delighted by all of the galleries available within walking distance from the Genesee Grande Hotel and Suites. The Everson Museum of Art offers visitors a chance to view artwork from around the world while Spark Contemporary Art Space showcases contemporary works from both established and emerging artists. Both locations serve as gathering places for creative minds which provide unique cultural experiences.

The Genesee Grande Hotel and Suites provides easy access to all kinds of interesting attractions making it a prime spot for anyone looking to get out and explore Syracuse’s vibrant culture scene. Whether you’re into shopping, outdoor activities or art – this hotel has got everything you need to make your stay truly enjoyable!

Pet Policy

At the Genesee Grande Hotel and Suites, we understand that your pet is part of your family. That’s why we welcome them with open arms! We offer a wide range of pet-friendly amenities to make sure you and your furry friend have an enjoyable stay.

To ensure the safety of our guests, there are some restrictions when it comes to bringing pets into our facility. All cats and dogs must be kept on a leash at all times while in public areas within the hotel. Pets may not be left unattended in guest rooms or any other area of the premises without prior approval from management. Any damage caused by pets will result in additional charges for repair/cleaning fees being applied to the guest’s account.

We also require that each pet has a current vaccination record before they can enter the hotel. This includes rabies vaccinations, as well as flea and tick treatments if applicable. Should these regulations not be followed, owners may be asked to leave immediately without refunding any payments made during their stay.

We want everyone – humans included – to enjoy their time here at Genesee Grande Hotel and Suites! Please contact us should you have any questions regarding our Pet Policy or need assistance making arrangements for you and your four-legged companion(s).

Accessibility Features

The Genesee Grande Hotel and Suites is pleased to offer a variety of accessibility features for our guests. We understand the importance of making sure everyone has an enjoyable stay with us, so we have taken extra steps to make sure that all of our guests are comfortable during their visit.

ElevatorAccessible buttons in lobbyThroughout
Wheelchair AccessibilityRamps and lifts availableAll Floors
Restroom FacilitiesHandicap accessible restroomsAll Floors

Our staff is also trained on how to best serve those with special needs should any other requests arise. In addition, hearing impaired guests can find enhanced listening devices in select meeting rooms as well as visual alarm systems throughout the hotel for convenience. For those who need assistance getting around, there are wheelchairs or scooters that can be rented at no charge from the front desk upon request.

We strive to provide comfort and ease of access for every guest visiting the Genesee Grande Hotel and Suites – ensuring each person leaves feeling refreshed and excited about their stay.

Check-In/Check-Out Procedures

Moving on, the Genesee Grande Hotel and Suites offers convenient check-in/check-out procedures. Upon arrival at the hotel, guests will be greeted by a friendly staff member who can provide them with information about their stay and answer any questions they may have. All rooms are equipped with an electronic key card that allows for quick access to all areas of the property without having to wait in line or fill out paperwork. Guests simply need to present their ID to receive their room keys upon check-in.

The check-out process is just as easy. The hotel has express checkout available so guests don’t have to waste time waiting in long lines. To use this feature, guests must make sure all charges have been settled before leaving the premises and then return their key cards when checking out. Additionally, if you need assistance during your visit, there is always someone available at reception 24 hours a day to assist you with anything you require.

After departing from the hotel, guests can take advantage of the complimentary shuttle service which runs between 8am – 11pm every day and takes passengers to nearby destinations such as shopping malls or business centers. Alternatively, taxis are also available outside of these times for those wanting transport further away from the hotel’s location.

It’s clear that staying at the Genesee Grande Hotel and Suites means convenience when it comes to both check-in and check-out procedures — making it easy for travelers to enjoy their trip hassle free!

Cancellation/Refund Policies

At the Genesee Grande Hotel and Suites, we understand that unexpected events can arise and affect your travel plans. That’s why we have a flexible cancellation policy to ensure you feel confident in booking with us.

If you cancel 7 days prior to arrival, no penalty will be applied. If it is within 6-3 days of arrival, a one night fee will apply. Cancellations must be made before 11am on the day prior to your check-in date or else a full stay fee will be charged. For group reservations (9 rooms or more), cancellations must be provided 30 days prior to check-in date in order for any refund to take place.

We offer refunds for pre-paid nonrefundable rate bookings if cancelled at least three days prior to check-in date; however please note that only 50% of total room charges can be refunded per night/room booked. All other cancellations may incur additional fees depending on our Supplier’s Policies.

In some cases, changes are permitted without incurring an additional charge as long as they occur within 24 hours of original booking time. Please contact our guest services team directly for further information regarding our policies and available options for cancelling or altering existing reservations.

Online Booking

At the Genesee Grande Hotel and Suites, we make online booking easy and convenient. Our secure website allows you to book rooms in just a few simple steps. Simply select your desired room type, enter payment details, then confirm your reservation. We accept all major credit cards as well as PayPal for added security.

We are proud to offer flexible rates that fit any budget! Whether you’re looking for an affordable option or seeking luxury accommodations, we have something for everyone. Plus, our special offers page has discounts on hotel stays and other attractions nearby.

For those who prefer speaking with a person over the phone, our friendly customer service staff is available 24 hours a day to help answer any questions about our services or assist with making reservations. If you need assistance at any time during your stay, simply contact us via telephone or email—we’ll be glad to help out!

Whether planning ahead or needing last-minute arrangements, the Genesee Grande Hotel and Suites makes booking easy and stress free. With competitive rates and great customer service, we look forward to welcoming you soon!

Frequently Asked Questions

Is There A Pool At The Hotel?

It is a common question when it comes to hotels: Is there a pool? For many, the availability of a pool is an important factor in deciding where to stay. Fortunately, the answer to this query for the Genesee Grande Hotel and Suites is yes.

The hotel offers guests access to its heated outdoor pool with beautiful city views. The pool area includes plenty of lounge chairs and umbrellas so that visitors can relax in style while enjoying the sun and water. In addition, guests have access to complimentary towels throughout their stay.

Those looking for additional activities will be pleased by the variety offered at this hotel’s health club facility. This fitness center features modern equipment such as treadmills, elliptical machines, stair climbers, stationary bikes, weight-training equipment and free weights – perfect for those who want to stay active during their trip! On top of that, there are also group classes available every day including yoga and Pilates.

For a luxurious experience away from home without sacrificing any amenities or services you may need, the Genesee Grande Hotel & Suites has it all covered. With its convenient location within Syracuse’s vibrant downtown district plus a range of facilities like a pool and fitness center on site—you won’t find better value elsewhere.

Are There Any Discounts Available?

When it comes to hotels, discounts are one of the most sought-after features that can make or break a stay. Many travelers want to know if there is any kind of financial relief they can get when booking their accommodations. The good news is, at the Genesee Grande Hotel and Suites, there are quite a few ways you can save some money on your overnight stay:

  • Sign up for the hotel’s rewards program – members receive exclusive offers and discounts
  • Check out special packages that include discounted rates
  • Take advantage of seasonal promotions throughout the year
  • Receive additional discounts with partner websites such as and Expedia
  • Look for last-minute deals if you’re flexible about travel dates

So, whether you’re looking for an affordable weekend escape or just trying to stretch your vacation budget further, these promotional opportunities can help reduce your overall costs. Plus, with all the amenities this hotel has to offer—including its swimming pool—you won’t have to sacrifice quality in order to save money.

In addition, be sure to keep tabs on the hotel’s official website and social media accounts so you don’t miss out on any current or upcoming deals available only through those channels. And while various restrictions may apply depending upon specifics like availability and occupancy levels, taking advantage of these cost savings options could potentially put more cash back into your pocket without compromising on comfort during your stay at Genesee Grande Hotel and Suites.

Is There A Shuttle To The Airport?

Are you looking for a convenient way to get to the airport? The Genesee Grande Hotel & Suites offers an airport shuttle service that can make getting there easier. Here’s what you need to know:

  • Complimentary round-trip transportation
  • Service available 24/7
  • Professional driver with knowledge of the area
  • Shuttle departs every hour on the hour

The complimentary round-trip transportation provided by the Genesee Grande Hotel & Suites is a great option for those who don’t want to worry about arranging their own transport. With service available 24/7, no matter when your flight leaves or arrives, you’ll be able to take advantage of this convenient feature. You also won’t have to worry about knowing where you’re going; each ride comes with a professional driver who has extensive knowledge of the local area and will help ensure that your trip goes as smoothly as possible. And finally, if you’re interested in taking advantage of this free service, just remember that departures are scheduled every hour on the hour!

Overall, whether it’s early morning or late at night, if you’re staying at Genesee Grande Hotel & Suites then their shuttle service provides an easy and stress-free way to get to and from Syracuse International Airport. So next time you find yourself needing a ride there, consider utilizing this facility – it could save you both time and money!

Is It Possible To Extend The Check-Out Time?

Are you wondering if it’s possible to extend your check-out time at a hotel? It can be difficult to know the answer when checking in, but there are some steps you can take. With that said, let’s look into what options may exist for extending the checkout time of your stay.

First and foremost, it’s important to understand that many hotels have different policies surrounding their check-in/check-out times. Depending on where you’re staying, they may offer an extended check-out window or even allow late departures provided that they don’t exceed certain limits. So before booking, make sure to do your research and read up on the policies associated with whichever accommodation you choose.

It’s also worth noting that most hotels will require guests to pay an additional fee should they wish to extend their stay beyond the allotted check-out period. This is usually done as either a flat rate or hourly charge depending upon availability of rooms and amenities offered by the particular establishment. Additionally, it’s important to keep in mind that not all accommodations will accommodate requests for extensions – so if this is something you’d like to explore further then be sure to ask about it ahead of time!

Finally, while requesting an extension isn’t always guaranteed – getting in touch with management prior to arriving at your destination can help ensure a smoother transition process. By doing this beforehand, you’ll give yourself ample opportunity to work out any logistics related to extending your stay such as payment details and other requirements needed from both parties involved. All things considered, it never hurts to inquire about potential flexibility when planning a trip away!

Are There Any Age Restrictions For Staying At The Hotel?

Staying in a hotel is often an exciting experience, but it’s important to know the rules before booking. One of those rules is age restrictions; some hotels have them and some don’t. So, are there any age restrictions for staying at the hotel?

Yes, most hotels do have some sort of age restriction when it comes to allowing guests into their establishment. This can vary from place to place, so it’s always best to check with the individual property you plan on staying at. In this case, genesee grande hotel and suites has set a minimum age requirement for 18 years old or older if unaccompanied by an adult.

In addition to age requirements, other policies may apply as well that could impact your stay such as pet policies and smoking regulations. It’s also important to be aware of any additional fees which might be required depending on the duration of your visit or type of room you choose.

No matter where you decide to stay while traveling, make sure you take time beforehand to read up on all applicable policies and ask questions if something isn’t clear. Being informed ahead of time helps ensure that your journey goes smoothly!


The Genesee Grande Hotel and Suites is a great option for anyone looking for a comfortable stay in the Syracuse area. Whether you’re traveling on business or pleasure, this hotel has everything you need to make your trip enjoyable. I was impressed with all of the amenities available at this hotel, like an indoor heated pool and free shuttle service to and from the airport. Plus, there are plenty of discounts available if you book ahead of time.

I also found that it’s very easy to extend my check-out time if needed. All I had to do was call the front desk and they were more than happy to accommodate me. In addition, there aren’t any age restrictions so everyone can enjoy their stay here!

Overall, I’m extremely pleased with the accommodations at the Genesee Grande Hotel and Suites. It’s a great place to stay during your next visit to Syracuse – especially since they have amazing customer service and lots of amenities included in one package.

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