Legal
Privacy Policy
This Privacy Policy describes how the Genesee Grande Hotel ("we," "us," or "our") collects, uses, and shares information about you when you visit our website at geneseegrande.com, make a reservation, contact us, or otherwise interact with us. By using our site, you agree to the practices described in this policy.
Overview
The Genesee Grande Hotel is an independently operated boutique hotel located at 1060 East Genesee Street in Syracuse, New York. We take the privacy of our guests, website visitors, and event clients seriously. This policy explains what personal information we collect, how we use it, and what choices you have.
We do not sell your personal information to third parties. We collect only what we need to provide hotel services, respond to enquiries, and improve your experience with us.
Information We Collect
Information You Provide Directly
- Name, email address, and phone number when you contact us via our website form
- Arrival and departure dates, number of guests, and room preferences when making a reservation enquiry
- Event details, including event type, date, and guest count, when enquiring about weddings or corporate events
- Payment information when you complete a booking (processed securely by our payment provider)
- Email address when you subscribe to our newsletter or promotional offers
Information Collected Automatically
- IP address and general geographic location (country, state)
- Browser type, operating system, and device type
- Pages visited, time on site, and referring website
- Cookie identifiers and similar tracking technologies (see Cookies section below)
How We Use Your Information
| Purpose | Information Used |
|---|---|
| Processing reservation enquiries and confirming bookings | Name, email, phone, dates, preferences |
| Responding to contact form submissions | Name, email, phone, message content |
| Planning weddings and corporate events | Event details, contact information |
| Sending newsletters and promotions (with consent) | Email address |
| Improving our website based on usage patterns | Anonymized analytics data |
| Displaying relevant advertising (Google AdSense) | Cookie-based identifiers |
| Complying with legal obligations | As required by applicable law |
Information Sharing
We do not sell your personal information. We may share your information with the following categories of third parties for the purposes stated:
- Reservation Systems: We use third-party booking and property management software to process reservations. These systems receive the information necessary to complete your booking.
- Payment Processors: Payment card information is handled by our payment processor and is not stored on our servers.
- Email Service Providers: We use email platforms to send confirmations, newsletters, and promotional messages to guests who have opted in.
- Analytics Providers: We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymized data.
- Advertising Partners: We use Google AdSense to display ads. Google may use cookies to serve ads based on your visits to our site and other sites.
- Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
Cookies & Tracking Technologies
Our website uses cookies — small text files stored on your device — to help provide and improve our services. We use the following types of cookies:
| Cookie Type | Purpose | Control |
|---|---|---|
| Essential | Required for the website to function. Cannot be disabled. | Always active |
| Analytics (Google Analytics) | Help us understand how visitors use the site. | Opt out via browser settings or Google Analytics opt-out |
| Advertising (Google AdSense) | Used to serve relevant ads and limit ad frequency. | Control via Google Ad Settings |
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. You can opt out of personalized Google advertising at adssettings.google.com.
Data Security
We use industry-standard security measures to protect your information, including SSL/TLS encryption for data transmitted via our website. Our payment processing is handled by PCI-DSS compliant providers.
While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:
- Reservation and guest records are retained for up to 7 years for accounting and legal compliance purposes
- Contact form submissions are retained for up to 2 years
- Newsletter subscriber information is retained until you unsubscribe
- Analytics data is retained according to Google Analytics' default settings
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
Request a copy of the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to legal requirements.
Unsubscribe from marketing communications at any time.
To exercise any of these rights, contact us at info@geneseegrande.com or by phone at (315) 476-4212.
Third-Party Links
Our website may contain links to third-party websites, including local restaurants, attractions, and partner organizations in the Syracuse area. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Advertising
We use Google AdSense to display advertisements on our website. Google uses cookies to serve ads based on a user's prior visits to our website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to users based on their visit to our site and/or other sites on the internet.
You may opt out of personalized advertising by visiting Google Ad Settings. You can also opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page at networkadvertising.org.
Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Genesee Grande Hotel
1060 East Genesee Street, Syracuse, NY 13210
Phone: (315) 476-4212
Email: info@geneseegrande.com
Website: www.geneseegrande.com